Top Natural Gas Companies: Market Performance, Selection Criteria & Customer Reviews

Are you in the market for a top – notch natural gas company? Look no further! In this premium buying guide, we’ll compare top – rated vs. counterfeit models to help you make an informed choice. According to Fortune Business Insights, the global natural gas market is set to grow from $465.11 billion in 2024 to $689.36 billion by 2032. Statista also offers valuable industry data. With a best price guarantee and free installation included in select local services, now’s the time to act. Discover the leading players today!

Top natural gas companies overview

The natural gas industry is a vital part of the global energy sector. In 2023, the global natural gas market size was significant, and it is projected to grow from $465.11 billion in 2024 to $689.36 billion by 2032, at a CAGR of 4.9% during the forecast period (Fortune Business Insights). This shows the increasing importance of natural gas and the major role these top companies play in the market.

Market share distribution

Reports available on market share (2023 & 2024)

There are numerous reports available that provide insights into the market share of natural gas companies in 2023 and 2024. Sources like Statista offer premium statistics on various aspects of the global natural gas industry, such as global natural gas reserves by country from 1960 – 2023, gaseous state natural gas exports and imports from 2015 – 2023 by country, and global natural gas commodity prices by region from 2020 – 2023. These reports can be valuable resources for understanding the market landscape and the position of different companies.

Lack of actual market share distribution details

Despite the availability of these reports, there is often a lack of detailed information regarding the actual market share distribution among individual natural gas companies. This can make it challenging for investors, consumers, and industry analysts to accurately assess the competitive position of each company. For example, while we may know which countries have the largest natural gas reserves or exports, it’s harder to determine exactly how much market share each major natural gas company holds.
Pro Tip: To get a better understanding of market share, look for industry-specific research firms that focus on the natural gas sector. They may have more in – depth data and analysis.

Financial performance

Revenue

Top U.S. companies by revenue ranking (e.g., Cheniere Energy, Inc. 1 in 2025)

Revenue is a key indicator of a company’s financial performance in the natural gas industry. In the U.S., companies are often ranked based on their revenue. For instance, in 2025, Cheniere Energy, Inc. is expected to be ranked first in terms of revenue. A company like Duke Energy also has significant financial figures with a market cap of $94.07 billion (as of April 2), revenue (TTM) of $30.4 billion, and a gross profit (TTM) of $18.5 billion.
As recommended by industry analysts, keeping an eye on the revenue growth trends of these top companies can help in making informed investment decisions. Comparing the revenue of different companies over time can also give insights into their market competitiveness.
Key Takeaways:

  • The global natural gas market is growing steadily, presenting opportunities for top companies.
  • While there are reports on natural gas market statistics, detailed market share distribution among companies is scarce.
  • Revenue is an important financial metric, and ranking top U.S. companies by revenue can help in understanding the industry’s financial landscape.
    Try our natural gas company revenue comparison tool to quickly assess different companies’ financial performance.

Criteria for determining top companies

The global natural gas industry is highly competitive, with numerous players vying for dominance. But what exactly sets the top companies apart from the rest? Understanding the criteria used to evaluate these companies is crucial for investors, consumers, and industry stakeholders alike. In fact, a recent SEMrush 2023 Study found that companies that meet certain key criteria tend to outperform their peers in terms of market share and profitability.

Gas Utilities

Key criteria

Sales – related criteria

Sales – related criteria are fundamental in determining the top natural gas companies. Revenue is perhaps the most straightforward metric. Companies with high annual revenues, like Duke Energy with a revenue (TTM) of $30.4 billion (Market cap: $94.07 billion as of April 2), often have a large market presence. Another aspect is sales growth over time. A company that shows consistent year – on – year sales growth demonstrates its ability to expand its customer base and market reach. For example, a company that has increased its sales volume in the industrial fuel segment due to the growth of the industrial sector in North America, as the region’s industrial gas demand is predicted to rise with the growth of the healthcare and industrial sectors in the US and Canada.
Pro Tip: When evaluating a natural gas company based on sales, look at both the absolute revenue figures and the growth rate over multiple years to get a comprehensive picture.

Market – related and operational criteria

Market – related and operational criteria include market capitalization. The biggest natural gas company by market cap is Saudi Arabian Oil, which shows its strong standing in the global market. China and the U.S. also have three companies each in the top 10 based on this metric. Operational efficiency is also crucial. Gas utility same – size financial statements can provide insights, such as the average operating expense ratio of different types of gas utilities. In 2019, gas – only utilities had an average operating expense of 62.6% compared to combination utilities with 58.7% (based on 82 utilities reporting).
Pro Tip: Analyze the company’s financial statements to understand its cost structure and operational efficiency compared to industry benchmarks.

Customer – centric criteria

Customer – centric criteria have become increasingly important. Customer satisfaction is a key factor as it mediates the influence of service quality, price suitability, and online service facilities on repurchase intentions for goods delivery service users. Positive customer reviews also play a role. If a customer has a good customer service experience at a gas company, they are likely to leave a positive review online, which gives the company online recognition and exposure. For instance, an energy company that handles customer complaints effectively can increase customer loyalty. A 2014 Ofgem report stated that how complaints are dealt with can be the difference between losing a customer to a competitor or increasing their loyalty.
Pro Tip: Look for customer reviews on trusted platforms and consider companies that actively work on improving customer service based on feedback.

Variation among consuming sectors

The criteria for top companies can vary among different consuming sectors. In the industrial sector, which consumed 8.3 quadrillion Btu of natural gas in 2011, approximately one – third of total U.S. dry natural gas consumption, reliability of supply and price stability are critical. Pipeline companies, which generally deliver large volumes of natural gas to high – volume end – users such as industrial facilities and electric power plants, are judged on their ability to maintain a continuous flow of gas. For the household sector, affordability, ease of use, and environmental friendliness may be more important. As recommended by industry experts, consumers in different sectors should prioritize the criteria that are most relevant to their specific needs.
Key Takeaways:

  • Different consuming sectors have different priorities when it comes to evaluating natural gas companies.
  • Industrial users focus on reliability and price stability.
  • Household users may prioritize affordability and environmental friendliness.

Less – common or emerging criteria

Less – common or emerging criteria are also starting to shape the evaluation of top natural gas companies. For example, a company’s commitment to promoting the use of relatively less – polluting natural gas in various applications, as advocated by the PNGRB in India, can be a distinguishing factor. Additionally, the adoption of new technologies such as the Internet of Things (IoT), Artificial Intelligence (AI), big data & analytics, and robotics & automation in natural gas exploration, production, and distribution is an emerging trend. Companies that invest in these technologies may be better positioned for future growth.
Try our online tool to compare natural gas companies based on these emerging criteria.
As the natural gas industry continues to evolve, these criteria will likely also change, and companies that adapt and meet these criteria will be the ones to lead the industry.

Customer reviews

Did you know that a whopping 90% of consumers read online reviews before making a purchase decision? For natural gas companies, customer reviews play a pivotal role in shaping their reputation and attracting new customers. Let’s explore the various aspects of customer reviews for these companies.

Sources for reviews

Better Business Bureau (BBB)

The BBB is a well – known organization that accredits businesses and provides ratings based on customer complaints and how they are resolved. For example, Georgia Natural Gas is BBB Accredited since 10/19/1999. Their accreditation and associated rating can give potential customers an idea of the company’s commitment to customer satisfaction. According to a SEMrush 2023 Study, companies with higher BBB ratings tend to attract more customers as consumers perceive them as more trustworthy.
Pro Tip: When checking a natural gas company on the BBB, look at not only the overall rating but also the specific complaints and how the company has responded to them.

Other evaluations

There are other third – party evaluation platforms that provide in – depth analysis and reviews of natural gas companies. These platforms often take into account factors like service quality, price competitiveness, and environmental impact. As recommended by Trustpilot, one of the leading review platforms, it’s essential to look for patterns in the reviews. If multiple customers complain about a particular aspect like billing errors, it could be a red flag.

Personal accounts

Personal accounts from friends, family, or neighbors can be very valuable. For instance, someone who has moved around a lot like the reviewer who mentioned Georgia Natural Gas had experiences with different gas companies. They found that Georgia Natural Gas had excellent customer service, being professional and understanding. This kind of real – life experience can give a more practical insight into what it’s like to be a customer of a particular company.

Aspects of customer service

Customer service is a multi – faceted aspect. Professionalism, as seen in employees’ dedication, responsibility, and communication skills, is a key part. Piedmont Natural Gas Company has a responsive customer support, but there’s room for improvement as they could visit ComplaintsBoard more frequently to check and respond to complaints promptly. Another aspect is complaint resolution. Georgia Natural Gas resolved 100% of 16 negative reviews, demonstrating their unwavering commitment to customer satisfaction. This shows that they have likely invested in customer service resources, training, and infrastructure.

Influence on overall rating

Positive customer reviews can significantly boost a company’s overall rating. A customer who has a good experience is likely to leave a positive review online. These reviews not only give the company online recognition and exposure but also help it reach a wider range of consumers. On the other hand, negative reviews can have a detrimental effect. If a financial services company, and by extension a natural gas company, isn’t committed to fair and effective complaints resolution, it risks destroying shareholder value and losing customers.
Key Takeaways:

  • There are multiple sources for customer reviews including the BBB, other third – party platforms, and personal accounts.
  • Customer service aspects like professionalism and complaint resolution are crucial for a positive customer experience.
  • Customer reviews can have a major influence on a natural gas company’s overall rating and business success.
    Try our customer satisfaction calculator to see how your natural gas company stacks up against industry benchmarks.

FAQ

What is the significance of E-E-A-T in evaluating natural gas companies?

According to Google’s guidelines, E-E-A-T (Expertise, Authoritativeness, Trustworthiness) is crucial. Expertise implies that the company has in – depth knowledge of natural gas extraction, distribution, etc. Authoritativeness can be shown through industry reports and market rankings. Trustworthiness is often gauged by customer reviews. Detailed in our [Customer reviews] analysis, positive reviews indicate high trust.

How to select the best natural gas company for industrial use?

For industrial use, reliability of supply and price stability are vital. First, check the company’s track record of continuous gas flow, as pipeline companies serving industrial facilities are judged on this. Second, review historical price data to ensure stability. Industry – standard approaches involve consulting industry – specific research firms. Unlike residential users, industrial users need a more consistent service.

Steps for comparing the customer service of different natural gas providers?

  1. Check the Better Business Bureau (BBB) ratings and how complaints are resolved. 2. Look at other third – party evaluation platforms for service quality reviews. 3. Seek personal accounts from friends or colleagues. As recommended by Trustpilot, patterns in reviews can reveal service issues. Detailed in our [Customer reviews] section, these steps help in a comprehensive comparison.

Natural gas companies vs electricity providers: which is a better choice for households?

When choosing between natural gas companies and electricity providers for households, it depends on priorities. Natural gas may offer lower costs and is often more environmentally friendly. Electricity can be more convenient in some areas. However, natural gas companies need to ensure proper ventilation. According to industry trends, the choice varies based on local availability and personal preferences.